Refund and Cancellation Policy

The Policy forms an agreement between INOVLANDING GAME PRIVATE LIMITED (referred hereinafter as the ‘Company’, ‘INOVLANDING GAME PRIVATE LIMITED’, ‘RummySite’, ‘us’, ‘we’ or ‘our’) and you, the user (hereinafter referred to as ‘you’, ‘your’, or ‘User’ or ‘Member’, as defined below) of the website (‘Website’) and the RummySite mobile application (‘App’) including any sub-domains of the Website, or related top-level domains including website, mobile sites, apps, APIs and widgets (hereinafter collectively referred as ‘Platforms’).These Platforms are owned and operated by INOVLANDING GAME PRIVATE LIMITED and offer online Indian rummy games.

A transaction confirmed is final and no cancellation is permissible. However, RummySite may, at its sole and absolute discretion, permit a Member to cancel a transaction and refund the amount paid:

If the Member sends a written request to RummySite from the registered email address to cancel such payment or if the payment is made for participation in the paid version(s) of a Contest(s), the cancellation request must be received at least 2 business days prior to the commencement of the leagues in respect of which the payment is made.RummySite shall not be liable to refund any amount thereafter. RummySite may, at its sole and absolute discretion, refund the amount to the Member after deducting applicable cancellation charges and taxes. A request for cancellation of any transaction would be processed within 15 business days.

Where any of the fixtures within a Contest are canceled or abandoned without an official result, all Leagueentries are considered void and the entry amounts shall be duly refunded to Members. INOVLANDING GAME PRIVATE LIMITED will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the balance in your RummySite Account, then you will be refunded the money within 7 business days from the date of receipt of your e-mail. There are no prize/winnings payouts for these voided contests.

Please include the following details in the e-mail – your mobile number, transaction amount, transaction date and transaction ID. All refunds will be credited to your RummySite Account. If, in a transaction performed by you on the Platforms, money has been charged to your card or bank account and the respective amount is not added to your RummySite Account within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to [email protected] from your registered e-mail address.

INOVLANDING GAME PRIVATE LIMITED

Word No 28, New aabadi gali no 17, Hanumangarh, 10 Ssw B, Hanumangarh, Rajasthan, 335513